Qualifications
Team oriented Systems Analyst with broad-based experience and hands-on skill in the successful implementation of highly effective IT operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improved productivity. Possesses a broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.
Technical Skills
Keyboarding | C++ | HTML | VB | XML | CMS | Networking | Technical Support | Organization | Windows 9x-NT-2000-XP-Vista | Various Software Apps | Team Work | Data Entry | Form & Program Mapping | Mortgage Systems | Systems Administration
MCTS: Windows Vista | Configuration Certification
MOS: Word (2003)
Education
Penn State - Pennsylvania College of Technology
Associates Degree - Computer Science
Williamsport, Pennsylvania 17701
Graduated: 05/2005
Warwick High School
HS Diploma
Lititz, Pennsylvania 17543
Graduated: 06/2003
Professional Experience
M & T Bank
MIS Analyst II
Lancaster, Pennsylvania 17601
08/01/2006 - Present
M & T Mortgage Corporation
MIS Analyst I
Lancaster, Pennsylvania 17601
08/15/2005 - 08/01/2006
Tri Starr Staffing
Help Desk Analyst
Lancaster, Pennsylvania 17601
07/11/05 - 08/14/2005